Every Run Florist order is arranged and hand-delivered by a local florist in Florist One’s nationwide network. Their customer service team handles anything to do with an order, so the fastest way to get help is to reach them directly.
Order and Delivery Help
Call 888-610-8262, text 501-406-0358, or email service@floristone.com.
Have your order number ready. It’s on your thank-you screen and in your receipt email.
Common Questions
Where is my order?
Local florists hand-deliver, so there is no live tracking. You’ll get a delivery confirmation by text or email, sometimes with a photo of the finished bouquet. If the day is getting late and you haven’t heard anything, contact customer service above.
Can I change or cancel my order?
Yes, as long as the local florist hasn’t started preparing the arrangement. Cancellations before that point get a full refund.
Something wasn’t right with the flowers.
Contact customer service within 3 days of delivery for a replacement, a refund, or a partial credit.
What’s the Same-Day cutoff?
Order by 1:00 PM in the recipient’s time zone, Monday through Saturday. There is no Sunday delivery. Around big flower holidays, cutoffs can come earlier.
Who will the charge show up from?
Payments are processed by Florist One, so the charge appears on your statement under their name.
Everything Else
For The Heads-Up reminders or questions about this website, email us at runfloristdelivery@gmail.com.